Frequently Asked Questions

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Frequently Asked Questions
<%EXTOGGLE%>The EFT file I uploaded was rejected because the transaction amounts do not match the information in the file total. What did I do wrong?

The trial version of The Scheduler does not create a valid EFT transmit file. See the information on 30 Day Trial Version and Activating The Scheduler.
<%EXTOGGLE%>The EFT file I uploaded was rejected because the Destination/Receiving Centre was invalid. How do I correct this?

This information is located on your Organization setup panel. Click on the EFT File Information category button update the information as required.
<%EXTOGGLE%>The EFT file I uploaded was rejected because the "File Creation Number" was incorrect. Where do I enter the correct value?

The file number is located on the Folder Information panel.

<%EXTOGGLE%>How do I locate the EFT transmit file created by The Scheduler?

The EFT transmit file is posted to the location specified in your User Preferences setup. The name and location of the file is also printed on the Transmission Detail Report generated during the EFT file preparation task.

 

Note: User knowledge of Windows navigation methods for locating files is required.
<%EXTOGGLE%>How do I reprint a previously transmitted EFT file?

The Reprint Transmission Detail Report. You will need to know the File Creation Number of the desired report.
<%EXTOGGLE%>How do I read the bank account information on my client's cheque?

Review the Reading cheque MICR code section for guidance.
<%EXTOGGLE%>I've forgotten the password to open a folder. How can I retrieve it?

If you're logged on as an Administrator type user, folder passwords are printed on the Folder List and System Status Report. See the Users section about access levels.
<%EXTOGGLE%>I've forgotten my User ID and Password to log onto The Scheduler. How do I retrieve them?

See Logging On for the default information set up during installation. If you've replaced the defaults, you will have to Contact Us about retrieving the information.
<%EXTOGGLE%>eMailing Notifications doesn't work. What am I doing wrong?

The Scheduler can only send emails to MAPI enabled email clients like Outlook or Thunderbird you have set up your WebMail incorrectly.

<%EXTOGGLE%>My hard drive crashed or I've got a new computer. How do I get The Scheduler re-installed and restore all my client information?

Simply reinstall the trial version of The Scheduler from the original Installation instructions. Restore EFT World from your most recent backup. You are prompted to replace the "trial" registration key with  the embedded registration key in the backup ... Say "Yes".